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SMS Terms & Compliance

Terms and compliance information for business texting services.

About Business Texting Compliance

Business texting (also known as A2P or Application-to-Person messaging) is regulated by wireless carriers to reduce spam and ensure legitimate business communications. SonicVoIP complies with all carrier requirements, including the 10DLC (10-Digit Long Code) registration program.

When you use SonicVoIP for business texting, you must register your use case with the carriers. This registration process typically takes 1-2 weeks, and we guide you through every step.

Messaging Terms

1. Consent Requirements

Before sending text messages to customers, you must obtain their express consent. This means:

  • Customers must actively opt-in to receive messages
  • Consent cannot be a condition of purchase (for marketing messages)
  • You must clearly explain what types of messages they will receive
  • You must provide information about message frequency
  • You must disclose that message and data rates may apply

2. Required Disclosures

When collecting consent for text messaging, you must include the following disclosures:

Sample Opt-In Language:

"By providing your phone number and checking this box, you consent to receive text messages from [Your Business Name] regarding [appointment reminders / order updates / etc.]. Message frequency varies. Message and data rates may apply. Reply STOP to unsubscribe. Reply HELP for help. View our Privacy Policy and SMS Terms for more information."

3. Opt-Out Instructions

All recipients must be able to opt out of messages at any time by replying STOP. You must:

  • Honor opt-out requests immediately
  • Send a confirmation that they have been unsubscribed
  • Not send any further messages (except the confirmation)
  • Keep records of opt-out requests

4. HELP Response

When a recipient replies HELP, they should receive information about:

Sample HELP Response:

"[Your Business Name] text alerts. For help, call [phone number] or email [email]. Reply STOP to unsubscribe. Msg & data rates may apply."

5. Message Content Guidelines

Business text messages must:

  • Identify your business name
  • Be relevant to the purpose for which consent was obtained
  • Not contain prohibited content (illegal, adult, hate speech, etc.)
  • Not impersonate other entities
  • Comply with all applicable laws

6. Record Keeping

You must maintain records of:

  • How and when each recipient provided consent
  • The language used to obtain consent
  • Opt-out requests and when they were processed
  • Message logs (content, recipient, timestamp)

7. Prohibited Uses

The following uses of business texting are prohibited:

  • Sending messages without proper consent
  • Continuing to message after an opt-out request
  • Sharing or selling phone numbers to third parties
  • Sending messages outside the scope of consent
  • Impersonating other businesses or individuals
  • Sending illegal or harmful content

Questions About Compliance?

If you have questions about SMS compliance or need help setting up compliant business texting, please contact us. We'll guide you through the registration process and help ensure your messaging practices meet all requirements.

Contact: Contact Form | 1-844-808-8647

Last updated: January 2026