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Call Recording

Record calls for training, compliance, and quality assurance.

Record inbound and outbound calls for training, dispute resolution, and quality assurance. Recordings are stored securely and can be accessed through the admin portal. Set recording rules by extension, department, or call direction.

Key Benefits

  • Training tool for new staff
  • Dispute resolution and documentation
  • Quality assurance and coaching
  • Compliance for regulated industries
  • Searchable recording archive

Call Recording

Included with SonicVoIP

Record calls for training, compliance, and quality assurance.

Common Use Cases

1

Sales training and call coaching

2

Legal compliance documentation

3

Customer service quality reviews

4

Order verification and dispute resolution

Call Recording FAQs

Related Features

Explore more capabilities that complement this feature.

Auto Attendant / IVR

Professional call routing that directs callers to the right department or person automatically.

Ring Groups

Ring multiple phones simultaneously or in sequence to ensure calls are answered.

Call Queues

Manage high call volumes with professional hold queues and reporting.

Ready to Use Call Recording?

Schedule a call to learn more or get a custom quote for your business.