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Call Queues

Manage high call volumes with professional hold queues and reporting.

Call queues put callers in line when all agents are busy, playing hold music or announcements while they wait. Calls are then distributed to the next available agent. Detailed queue reports help you understand call volume patterns and staffing needs.

Key Benefits

  • Professional handling of high call volumes
  • Fair call distribution to agents
  • Custom hold music and announcements
  • Real-time queue monitoring
  • Detailed reports on wait times and answered rates

Call Queues

Included with SonicVoIP

Manage high call volumes with professional hold queues and reporting.

Common Use Cases

1

Customer support departments

2

Medical office scheduling lines

3

Sales teams during promotional periods

4

Any business with fluctuating call volumes

Call Queues FAQs

Related Features

Explore more capabilities that complement this feature.

Auto Attendant / IVR

Professional call routing that directs callers to the right department or person automatically.

Ring Groups

Ring multiple phones simultaneously or in sequence to ensure calls are answered.

Business Texting

Send and receive SMS/MMS from your business phone number.

Ready to Use Call Queues?

Schedule a call to learn more or get a custom quote for your business.