Call Analytics & Reporting
Gain insights into call patterns, peak times, and team performance.
Understand your business communications with detailed call analytics. See call volumes by hour, day, or month. Track answered rates, average call duration, and missed calls. Identify peak times to optimize staffing and improve customer response.
Key Benefits
- Visibility into call volumes and patterns
- Track team and individual performance
- Identify peak hours for staffing decisions
- Monitor missed calls and callbacks
- Export reports for business planning
Common Use Cases
1
Staffing optimization based on call patterns
2
Sales team performance tracking
3
Customer service SLA monitoring
4
Marketing campaign effectiveness
Analytics FAQs
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